RETURN POLICY

Last updated October 03, 2023

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@woolfmerino.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Woolf Merino USA Inc.

Attn: Returns

RMA #

9 Briarcliff Terrace

Kinnelon, NJ 07405

USA

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Special or final sale items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     30-day return policy on all products. We offer 30 days to return your purchase for a full refund back to your method of payment. Refund transactions can take up to one week.

We will offer free return with a prepaid return label received with your order. If you lost your original return label, a replacement shipping label can be sent to you by contacting us for a replacement label. The product needs to be returned in its original state, unused, and with all hangtags still attached.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@woolfmerino.com